Terms and Conditions

Payment Terms 
All online orders must be paid via one of the following: Keystone Abrasives accepts credit cards: Visa, Mastercard, Discover Card, and American Express. We also accept payment through Paypal. To prepay, or to be invoiced your order must be handled directly through the Keystone Abrasives office via: mail, fax, Email, or direct phone call. Please contact the office to have your termed account set up for internet purchases. Upon credit approval, terms will apply, unless otherwise specified. Any invoice that is 15 days, or more, late will be considered delinquent. All delinquent invoices could result in credit hold status, and/or other appropriate action to collect the delinquent amounts. Any customer checks returned for insufficient funds will be charged an extra $30 per check.

To Open an Account
Only established US business can open an account.  You must submit Tax ID Number, Sales Tax Exempt Certificate (were applicable), three trade references and one or more bank references. Include with all references, complete address, phone and fax number and contact person. By applying for credit you are giving Keystone Abrasives permission to research your credit worthiness through a variety of sources, and your company information will be disclosed for these purposes, to the necessary third parties as deemed by Keystone Abrasives.  Allow appropriate time for credit evaluation.

Order Cancellation
No order can be cancelled, without liability, unless notice of change is made and accepted by Keystone Abrasives before the work is in process. Cancelled orders, where work is in process, may be subject to a surcharge.

Keystone Abrasives takes great pride in the abrasive products we supply. In the event there is a quality problem, we ask our customer to bring it to our attention immediately. Keystone will replace or issue credit for any substandard product that does not meet the written specification and tolerances supplied by our customers. Products that are discarded or not returned will not be eligible for credit.

Returned Goods
Returned Goods Authorization (RGA) number must be obtained from Keystone Abrasives Co. before returning any merchandise for credit. Keystone Abrasives will exchange or refund the cost for any new, unused standard item within 30 days of the receipt. Some non- standard items, and items returned after 30 days, may be subject to a restocking charge and/or a repackaging charge. Custom made items are not refundable, except in the case of manufactured defects that do not meet the customer specified size tolerances, or obvious defect in the abrasive material itself.

Keystone Abrasives liability is limited to a maximum of the invoiced price. Keystone Abrasives is not liable for any damage cause by the product to the buyer’s premises, equipment, buyer, or any other people that may encounter the product through misuse of the buyer or through any defect of product therein. The buyer accepts the product at his own risk and specifically agrees that he shall hold the seller Keystone Abrasives free of any liability attributable to the placement of the product on the buyer premises.  Sanding or cutting applications do carry an inherent risk to the machine operator and those people in the immediate area. Proper machine operation, and appropriate safety precautions must be taken in order to minimize the risk of injury or bodily harm.

Proof of Delivery
A request for proof of delivery must be made within 30 days of the receipt of the merchandise. We will not accept responsibility for shortages which are not reported within 30 days of receipt of merchandise. Receipt of damaged goods should be reported immediately to Keystone Abrasive, and indicated on the B/L and reported to the carrier.

Production Policy
For custom manufactured items Keystone Abrasives reserves the right to supply +/- 10% of the order quantity. Sanding belts require proper curing time prior to use. Sanding belts should not be used for at least 72 hours after being joined.  If you have any questions, please contact the Keystone Abrasives office.



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Volume Discount

Please contact us to see if you qualify for a volume discount.
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